Appliance repair
Repair estimate acceptance and followup workload
Measure acceptance of a fixed repair-estimate cohort and its associated quoted work value.
Your inputs
Complete the fields for your selected method. Zero means intentionally zero, not unknown. Currency selection labels amounts; it does not convert exchange rates.
How this calculation works
acceptance rate = accepted estimates/issued estimates; pending count = issued - accepted - declined
Use one cohort and one decision cutoff. Accepted estimate value is not invoiced revenue, payment or profit; pending value is not forecast sales. Follow-up time is your workload assumption, not authorization to contact customers or a promise of conversions. Use your own records for the same scope and period. Example figures are illustrative, not industry benchmarks. Results exclude income taxes and any cost you have not entered. Check the result before pricing work or committing resources.
What information do I need?
Use records for the same job, equipment or accounting period. Only the fields for your selected entry method are required. An unknown amount is not zero.
Input definitions and where to find them
- Repair estimates issued in cohort (estimates): Use the matching measured quantity, time log, schedule or clearly stated estimate. Zero means intentionally none; an unknown amount is not zero.
- Those estimates accepted (estimates): Use the matching measured quantity, time log, schedule or clearly stated estimate. Zero means intentionally none; an unknown amount is not zero.
- Those estimates explicitly declined (estimates): Use the matching measured quantity, time log, schedule or clearly stated estimate. Zero means intentionally none; an unknown amount is not zero.
- Total quoted repair value of accepted estimates (selected currency): Use a supplier quote, invoice, payroll record or allocated cost for the exact job or period named here. Include this amount only once.
- Total quoted repair value of remaining pending estimates (selected currency): Use a supplier quote, invoice, payroll record or allocated cost for the exact job or period named here. Include this amount only once.
- Your planned follow-up time per pending estimate (minutes): Use the matching measured quantity, time log, schedule or clearly stated estimate. Zero means intentionally none; an unknown amount is not zero.
Use the Where to find this value controls beside the inputs for available work-it-out helpers. Estimates remain your assumptions; a helper does not verify the source figures.
Worked example
Example amounts use US dollars (USD).
Example answer: Estimate acceptance rate is 60.00 % for the illustrative inputs below.
Example inputs
- Repair estimates issued in cohort: 100 estimates
- Those estimates accepted: 60 estimates
- Those estimates explicitly declined: 25 estimates
- Total quoted repair value of accepted estimates: $18,000.00
- Total quoted repair value of remaining pending estimates: $4,500.00
- Your planned follow-up time per pending estimate: 5.00 minutes
- Estimate acceptance rate
- 60.00 %
- Estimates awaiting a recorded decision
- 15 estimates
- Quoted work value accepted
- $18,000.00
- Planned pending-estimate follow-up time
- 1.25 person-hours
- Quoted pending value not yet accepted
- $4,500.00
These illustrative values are not recommended rates or industry averages. Replace every example input with your own figures.
Use the result well
Measure acceptance of a fixed repair-estimate cohort and its associated quoted work value. Inputs come from your own records and stated assumptions; no rates or legal limits are looked up.
Keep inputs on the same scope and time basis. Calculations retain precision internally; displayed values generally round to two decimal places, with extra precision for very small values and whole-unit rounding where required. Economic comparisons describe your supplied assumptions and do not guarantee future results.
This tool provides business arithmetic. It does not approve engineering designs, establish legal or tax treatment, select equipment or certify safe operating conditions.